Quality Guarantee & Returns
We guarantee the quality of Strawphisticated straws and we stand behind them with a money back guarantee.
If you have any worries related to your order, email us at email@example.com
We'll do our best to make any worries disappear...hakuna matata.
If for any reason you are unhappy with your Strawphisticated wheat straws, you have 60 days to send them back. Please email us at firstname.lastname@example.org before you send them back. We will reply to your email with a return address & instructions.
You will receive a refund of your purchase price (excluding all shipping costs). Customer pays shipping costs, both ways.
- On 3-Pack and 6-Pack orders, only 1 box of straws may be opened in order to be eligible for a refund. The other boxes in the order must be unopened.
12-Pack orders are non-refundable and not included in our 60-day money-back guarantee. It is standard industry practice that large wholesale orders are non-refundable. The purpose of the 60-day money-back guarantee is to allow you to try Strawphisticated wheat straws for the first time with minimal risk. We suggest trying a smaller quantity before ordering 12-pack wholesale quantities.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. This usually takes 3-7 business days to show in your account.