Quality Guarantee & Returns
We guarantee the quality of our wheat straws.
If you have any worries related to your order - hakuna matata - email us at cheers@strawphisticated.com
We'll do our best to make any worries disappear.
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If for any reason you are unhappy with your order, you have 60 days to send it back. Please email us at cheers@strawphisticated.com before you send it back (we will reply to your email with a return address & instructions).
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You will receive a refund of your purchase price (excluding shipping). Customer pays shipping costs.
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3-Pack, 6-Pack, and 12-Pack orders are non-refundable. It is standard industry practice that large orders are non-refundable.
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Refunds: a credit will automatically be applied to your credit card or original method of payment. This usually takes 3-7 business days to show in your account.