Quality Guarantee & Returns
We guarantee the quality of Strawphisticated straws and we stand behind them with a money back guarantee.
If you have any worries related to your order, email us at cheers@strawphisticated.com
We'll do our best to make any worries disappear...hakuna matata.
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If for any reason you are unhappy with your Strawphisticated wheat straws, you have 60 days to send them back. Please email us at cheers@strawphisticated.com before you send them back. We will reply to your email with a return address & instructions.
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You will receive a refund of your purchase price (excluding all shipping costs). Customer pays shipping costs, both ways.
- On 3-Pack and 6-Pack orders, only 1 box of straws may be opened in order to be eligible for a refund. The other boxes in the order must be unopened.
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12-Pack orders are non-refundable and not included in our 60-day money-back guarantee. It is standard industry practice that large wholesale orders are non-refundable. The purpose of the 60-day money-back guarantee is to allow you to try Strawphisticated wheat straws for the first time with minimal risk. We suggest trying a smaller quantity before ordering 12-pack wholesale quantities.
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If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. This usually takes 3-7 business days to show in your account.